Action will be taken on defective items on a case-by-case basis. If you believe you have received a defective item, contact Chaos Cloth using the email icon at the top right of the page (firstname.lastname@example.org) or send a private message to the business page Chaos Cloth or Owner via Facebook. Please include pictures of the suspected defect, purchase date, order number (if applicable), and any relevant information and a determination will be made based on this information and any discussion resulting from your submission. Full refunds or exchanges will only be offered on items which cannot be used as intended. Return shipping is the responsibility of the customer and refunds will be issued upon receipt of the returned product(s).
Returns, Refunds, and Exchanges
There will be no returns, refunds, or exchanges offered after shipment except in the case of manufacturer defects.
Orders may be cancelled and refunded prior to shipping. Cancelled orders are subject to a 10% restock fee.
If, as occasionally happens, your package is lost or damaged by the shipping company after it leaves my possession, I will contribute any and everything I can to help you make a claim; however, once your package is handed off to the shipping company, I will not be responsible for filing a claim or the replacement of the contents.
If you place an order and do not see shipping info within 3 business days or receive a tracking number with no transfer to USPS in 3 business days, please contact me.
Please ensure that your shipping address is correct, whether it be in PayPal or manually inputted. I will not be responsible for the cost of forward shipping to a new address or replacement of package contents in the event an order package is returned to me or delivered to a wrong address.